Shipping policy

Shipping, COD & Return Policy

Thank you for shopping with us. We strive to provide a smooth and reliable shopping experience for all our customers.

Order Processing

All orders are processed within 1-3 business days after successful payment confirmation. Orders are not processed or dispatched on Sundays or public holidays.

Shipping Policy

We offer Free Shipping across India on all orders.

Once your order has been dispatched, the estimated delivery time is approximately 7-8 business days, depending on your delivery location and courier service availability.

While we make every effort to ensure timely delivery, delivery timelines may occasionally be affected by factors beyond our control, including weather conditions, public holidays, transportation delays, or operational issues with courier partners.

Third-Party Logistics Partners

We work with trusted third-party shipping and logistics providers for order fulfillment and delivery.

After an order has been handed over to the courier partner, the shipment and delivery process is managed by the respective logistics provider. While we continuously monitor shipments and assist customers whenever possible, we cannot guarantee exact delivery dates or be held responsible for delays caused by third-party carriers or circumstances beyond our control.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) as a payment option for eligible orders and locations.

The availability of COD may vary depending on the delivery pin code and order value. We reserve the right to disable COD for certain locations or orders if necessary.

Order Tracking

Once your order has been shipped, tracking information will be shared via email, SMS, or WhatsApp so that you can monitor the status of your shipment in real time.

Return Policy

We offer a 14-day return window from the date of delivery.

To be eligible for a return:

  • The product must be unused, unworn, and in its original condition.

  • The product must be returned with original packaging, tags, accessories, and invoices (if applicable).

  • Returns requested after 14 days from delivery may not be accepted.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene reasons, customization, clearance sale conditions, or other product-specific restrictions. Such exceptions will be clearly mentioned on the product page wherever applicable.

Unboxing Video Requirement

To help us verify claims related to damaged, defective, incorrect, or missing items, customers are strongly required to record a continuous, unedited unboxing video from the moment the sealed package is opened until the product is fully visible.

The video must clearly show:

  • The sealed package before opening.

  • The shipping label on the package.

  • The complete unboxing process without any cuts or edits.

  • The condition of the product and all items received.

Claims for damaged, defective, incorrect, or missing products may not be accepted if a valid unboxing video is not provided, as it serves as the primary evidence for verification with our courier and logistics partners.

Returns or replacement requests are subject to successful verification by our support team.

Refund Process

Once the returned item is received and inspected, the refund will be processed within 5-7 business days.

  • For prepaid orders, refunds will be credited to the original payment method.

  • For Cash on Delivery orders, refunds will be processed through bank transfer or any other available refund method after receiving the customer's bank details.

Incorrect Shipping Information

Customers are responsible for providing accurate delivery information. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete address details provided during checkout.

Damaged or Missing Orders

If you receive a damaged product or if your order is missing items, please contact our support team within 48 hours of delivery along with photographs of the package and product so that we can assist you promptly.

Contact Us

For any questions regarding shipping, returns, or refunds, please contact our customer support team using the contact information available on our website.